An internal police report highlights that despite various reforms, the police cannot become citizen-friendly unless corruption in other government sectors is addressed. The report describes ‘public-friendliness’ as an infectious trait, stating that if other institutions remain unfriendly, expecting only the police to change is unrealistic. Issues identified include flawed recruitment processes, extreme behavioral problems, an insufficient number of officers compared to service demand, and dual responsibilities at both station and field levels. Additionally, political pressure, bureaucratic hurdles, and a culture of favoritism in service delivery contribute to the problem.