Each of Dhaka Metro Rail’s 16 stations from Uttara to Motijheel has a first aid room for passengers needing immediate medical attention during accidents or sudden illness. Despite being operational for three years and serving around seven thousand people so far, most passengers remain unaware of these facilities due to poor publicity and lack of visible signage. Field visits across several stations revealed that passengers only learn about the service by asking staff or security personnel. Officials and station controllers acknowledged that the absence of trained medical staff is a major limitation. There are no designated doctors, nurses, or pharmacists, and regular station employees provide only basic assistance before referring serious cases to hospitals. The Dhaka Mass Transit Company Limited (DMTCL) has not prioritized promotion, citing the absence of major emergencies. However, the company has initiated training for staff to perform CPR in critical situations. Public health experts have suggested appointing at least one health assistant per station to ensure proper care and encourage awareness among passengers.