Bangladesh’s Power Division has directed all electricity distribution companies to promptly resolve customer complaints regarding excessive electricity bills for June. The directive was issued during a review meeting held on July 2, chaired by Power Division Secretary Mirana Mahroukh via Zoom, with senior ministry officials, divisional commissioners, deputy commissioners, and distribution company representatives in attendance. Customers have been urged to contact their respective distribution companies or designated hotlines to report billing issues.

The meeting followed widespread reports in media and social networks that many consumers across the country received inflated bills. While deputy commissioners said they had not received significant complaints, the Power Division emphasized immediate correction of any clerical or technical errors. It also warned that any proven misconduct by officials or employees would result in strict legal action.

The meeting also reviewed load-shedding conditions and progress of rooftop solar power programs at the district level. Distribution companies were instructed to enhance customer service and ensure quick resolution of verified complaints.