Bangladesh’s national telehealth service ‘Sastho Batayon 16263’, which has provided free medical advice to millions for nearly a decade, is now at risk of closure due to prolonged funding suspension and the expiry of its government contract. The service, operated by private firm Synesis IT under the Directorate General of Health Services’ e-Health program, has not paid staff for 22 months. Its contract expired on April 30, 2026, and no new tender has yet been issued, leading to reduced staffing and declining service quality.

Launched in 2015, the helpline became a vital source of remote healthcare during the COVID-19 pandemic, offering 24-hour access to doctors, health information, and emergency guidance. It has handled over 28 million calls since inception, but daily response capacity has dropped from 6,000 to about 3,500 calls due to staff cuts. Synesis IT has requested a one-year extension, while the health directorate proposed six months; the decision awaits ministry approval.

Officials said funding delays stem from the expiration of the previous health sector program and pending budget allocations. Experts warn that continued uncertainty could deprive rural and low-income populations of essential medical advice.