Professor Dr. M. Zubaidur Rahman, Chairman of Islami Bank Bangladesh PLC, called on officials to strengthen public trust in the bank by ensuring customer satisfaction through dedicated service. Speaking as chief guest at an officers’ conference held on Saturday, January 31, 2026, at the Sena Prangon in Dhaka Cantonment, he emphasized that customers are the lifeblood of the bank and that all complaints should be addressed promptly and seriously. He urged employees to treat the institution as their own to enhance service quality and operational efficiency.

The event was presided over by Managing Director Md. Omar Faruk Khan, with senior executives including Executive Committee Chairman Mohammad Khurshid Wahab, Audit Committee Chairman Md. Abdus Salam, Risk Management Committee Chairman Professor Dr. M. Masud Rahman, and Independent Director Md. Abdul Jalil attending as special guests. Additional Managing Director Md. Altaf Hossain delivered the welcome speech, while Deputy Managing Director Md. Mahbub Alam gave the vote of thanks.

In his remarks, Managing Director Khan highlighted the importance of expanding investment in the SME sector to strengthen the national economy and make banking services more accessible through improved customer care.