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USA Technology

Microsoft Saves $500 Million Using AI Amid Massive Layoffs

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1Nojor Desk
  • 12 Jul 25
  • 03:55 PM

Microsoft has saved $500 million over the past year through AI-powered efficiencies in its call center operations, according to a top executive. The announcement follows the company’s third wave of layoffs, totaling around 15,000 employees. AI integration has boosted productivity across sales, customer service, and engineering. While it’s unclear if AI directly replaced laid-off staff, the move comes amid record profits and a planned $80 billion investment in AI. The timing of the layoffs has sparked criticism despite Microsoft’s strong financial performance.

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Bonik Barta 12 Jul 25

Microsoft Saves $500 Million in a Year Using AI — Report

Microsoft has saved $500 million in the past year from the call center sector alone by utilizing artificial intelligence (AI), according to Judson Althoff, the company's Executive Vice President and Chief Commercial Officer. This announcement comes just a week after Microsoft laid off nearly 9,000 employees in its third round of job cuts. The news was reported by TechCrunch.

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