Many Grameenphone subscribers who purchased the company’s FIFA World Cup Pass were unable to watch the opening ceremony and the first two days of matches, despite paying for access. The issue affected users of the Bioscope streaming platform, where the matches were supposed to be available. The packages, launched on May 11, offered three options: a 24-hour pass for Tk 28, a 7-day pass for Tk 127, and a 45-day pass for Tk 199. Customers reported that the streams stopped shortly after starting, leaving them unable to view the games.
Grameenphone acknowledged a technical glitch behind the disruption. The company’s Head of Communications, Sharafuddin Ahmed Chowdhury, told Amar Desh that an unexpected technical error caused interruptions for some users during the live streaming. He said the technical team prioritized restoring service as quickly as possible and apologized for the temporary inconvenience, thanking customers for their patience.
The report noted that it remains unclear how many of Grameenphone’s 84.9 million subscribers purchased the package, but even a small portion could represent significant financial losses for affected users.
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