Information and Broadcasting Adviser Dr. Zahed Ur Rahman urged citizens to submit detailed written complaints to relevant authorities rather than make broad allegations over excessive electricity and fuel bills. He made the appeal at a weekly briefing held Tuesday afternoon at the Department of Information conference room in the Secretariat. He said people with concerns about overbilling should first notify the nearest relevant authority in writing.

Rahman said complainants should also report specifically if an authority refuses to accept their submission or if they do not receive redress. He said similar complaints had been received previously, verified, and followed by necessary action. He stressed that citizens should clearly identify where a problem occurred and what type of problem they experienced.

The adviser said he had discussed the issue with the energy minister and that the Energy Ministry was interested in examining overbilling complaints seriously. He added that people may inform the authorities if they fail to lodge a complaint or if the relevant office declines to receive it. Rahman expressed hope that specific complaints would be verified and addressed through necessary measures.