Bangladesh Telecommunication Regulatory Commission held an online public hearing on telecommunications services and regulatory activities on Wednesday at its Agargaon headquarters in Dhaka. The hearing brought together customers, service providers, stakeholders and media representatives to raise concerns over service quality, network coverage, call drops, internet speed and prices, mobile data and voice charges, and customer service. BTRC said it is working to reduce the floor price for voice calls, currently set between 45 paisa and Tk2.

A total of 2,990 customers registered online between July 17 and 27, including 1,047 professionals, 638 students and 172 women. The largest number of submissions concerned tariffs, data speed and validity, data carry-forward, network coverage, SIM registration, NEIR, licences and service quality. BTRC said Teletalk is continuing network expansion, including in remote and difficult areas, through various projects.

The regulator said regular measurements found mobile-tower electromagnetic radiation well below national and international safety limits. It has also created a platform to monitor whether mobile towers are operating during power outages and issue instructions to operators. From July 2025 to June 2026, BTRC received 13,009 complaints and resolved 11,279, or 86.70 percent.