Electricity consumers in Rajshahi have reported severe difficulties recharging their prepaid meters after receiving unusually long token numbers ranging from 220 to 252 digits. Previously, users could easily complete recharges using 20-digit tokens, but the new format has caused widespread frustration, especially among elderly and less tech-savvy customers. Many have shared their experiences on social media, describing repeated failed attempts and hours without power despite paying their bills.

According to the Northern Electricity Supply Company (NESCO), the lengthy tokens are part of a one-time update to integrate new electricity tariff rates into the meters following a government decision. The company clarified that customers should enter the tokens in 20-digit segments and that normal 20-digit tokens will resume after successful entry. However, consumers and rights advocates criticized the lack of prior communication, saying the sudden change caused confusion and unnecessary hardship.

Consumer rights groups emphasized that better public awareness through SMS, media, and social platforms could have prevented the disruption. The issue has sparked concern among prepaid meter users across multiple electricity distribution companies.