Saudi Arabia has introduced a 24-hour hotline service to assist Hajj and Umrah pilgrims in 11 languages, according to Gulf News. The Ministry of Hajj and Umrah announced that pilgrims can now call 1966 at any time to obtain information, request assistance, or lodge service-related complaints. The initiative aims to ensure that pilgrims receive timely and accurate support during their pilgrimage.

The ministry stated that trained staff will manage calls and complaints through an integrated system supported by advanced call management technology. This setup is designed to provide quick and precise responses to inquiries. Qualified personnel will regularly monitor inquiries and coordinate with relevant agencies to resolve issues efficiently.

The unified contact center operates on a modern technology-based infrastructure that enhances performance, allocates calls according to staff expertise, and ensures effective communication with pilgrims. The ministry emphasized that the system will improve service quality and operational efficiency for Hajj and Umrah pilgrims.